Outside School Hours Care

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Frequently asked questions

How do I know if a Permanent or Casual booking is suitable for me?
Permanent bookings are ideal for families that have a consistent schedule which need consistent bookings. Permanent bookings ensure that your child is guaranteed a spot on the day(s) that you specify. Permanent bookings can be confirmed if you require a consistent pattern for a minimum of 6 consecutive weeks. Casual bookings are suitable for all parents who need flexibility in their schedule. Often these are a one-time or occasional booking, made without the need for a long-term commitment.
To request a booking:, please email 3ckidzcare@caseycc.org.au. *All bookings will be confirmed for all children with an active enrolment and is subject to available spaces per session.
How do I make a casual booking?
To make a casual booking email your request to 3ckidzcare@caseycc.org.au and if a position is available it will be allocated to you.
How do I make a last minute booking?
Please send us an email at 3ckidzcare@caseycc.org.au or call our office (03) 8790 3921 and we help process your booking. Please note that last minute bookings are subject to availability and a spot is not guaranteed.
You may request a last minute ASC booking up until the session begins.
How do I cancel my booking if I do not need it?
Our cancellation policy is as below: Permanent Bookings - 1 weeks’ notice is required to cancel your permanent booking pattern. Individual bookings cannot be cancelled or swapped. If your child cannot attend their permanent booking, they will be marked as absent and the fee will still apply. Casual Bookings - 1 day's notice is required to cancel casual bookings. Please note our office hours are from 9:00am to 5:00pm. If you need to cancel a casual BSC booking, please cancel within the office hours the day before.
If you do not comply with our cancellation policy, your child will be marked as absent and the fee will still apply.
How do I know if I am entitled to the Child Care Benefit or Child Care Rebate?
You need to call Centrelink and register for CCB & CCR, as they determine what percentage you are entitled to. We then link your details to Centrelink, who automatically give us the entitlement amount. To link your details, you must provide us with your Customer Reference Number (CRN) and each individual child's CRN in the enrolment.
If there are Custody arrangements in place, how can I ensure these are followed?
You are required to provide the Court Orders at the start of the enrolment process, and this information is passed onto the Carers to ensure they know who is allowed to pick up the children. If an IVO is in place, a photo of the person the IVO is against will be necessary so as to ensure that the Carers are able to call the police, if required.
If separated, how to arrange separate accounts for my child?
Separate enrolments will need to be submitted by each parent. Accounts can be established and payments processed for separated families. The parent who requires care must be the one to request via email, and the booking will be processed and charged under their account.
Who can be authorised to pick up my child from 3C Kidz Care?
Any person nominated on the enrolment form is authorized to pick up your child from 3C Kidz Care. If you would like to add a new authorized contact, please provide their full name, home address, phone number, and their relationship to the child.
Do you charge by hour or by session?
Our sessions are charged at a flat rate per session. Charges may vary and are dependent on the centre where your child is enrolled.
Does my child need to bring anything to 3C Kidz Care?
No, nothing is required. We have play and sports equipment, and planned activities to do. Older children can bring along homework to complete, a quiet area is available for children at each centre. Food is also provided per session, however parents are more than welcome to pack their own meals and snacks.